Customer Loyalty

Is your existing loyalty scheme simply a cost of doing business?

Is your existing loyalty scheme another 'Me Too' product?

Does your Company use your credit card interchange fees to fund your customer loyalty programme?

Does your Company need a way to reduce contingent liabilities?

If the answer is YES to any of these questions contact OVC Marketing.

Contact OVC Marketing

Meet Customer Expectations

Benefits:

1. Improve customer relationships
2. Increase new and repeat sales
3 Increase market share

Actions:

1. Survey your customers
Find their current satisfaction level
2. Review value of benefits
3. Create a Value Proposition

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Stan out from the crowdOVC Marketing | Our Services / Customer Loyalty
Creating customer loyalty programmes that stand out

At OVC Marketing our Consultants work with you to create a customised customer loyalty scheme that will help acquire customers, retain customers, increase spend and build brand awareness for your business.

Our loyalty program consultants have the expertise and products to enrich an existing customer loyalty programme or design and implement a customised programme from the ground up, tailored to address each of your loyalty needs.

We firmly believe the most effective customer loyalty programmes offer a reward system that is quick, exciting, efficient and keeps your customers coming back for more!

Arrange a health check for your existing customer loyalty program by Contacting OVC Marketing.

Would you like:

  • Customer loyalty your competitors only dream of
  • More valued customers who spend more
  • Customers who recommend you more often to their friends

In short, you could be ideally placed to win more business and make more profit with an effective customer loyalty scheme when you work with our consultants.

Discover how to:

  • Add value to your loyalty programme
  • Encourage maximum participation in your loyalty programme
  • Make your rewards readily obtainable
  • Graduate your rewards
    (To transform a higher percentage of your database from low value to high-value customers)
  • Avoid the drawbacks of programmes that reward primarily on enrolment
    (These tend to attract low-value customers who join to take advantage of first-time buyer rewards)
  • Invigorate sales of your high-ticket items
  • Generate cross-selling opportunities for other products or services that your company offers
  • Reduce existing contingent liabilities

Emotive rewards

Emotive - loyal customers are recognised as more profitable than brand-loyal customers.

On a regular basis, these emotive - loyal customers tend to purchase higher ticket items.

Make your reward programme emotive not just another 'me too' product?

Our customer loyalty programme methodology

Customer loyalty methodology

Read more about our loyalty programme methodology.

What is a 'Me Too' product:

A 'me too' product is often a copy of a competitor's product or a product from one company used by many.

Most 'me too' strategies are an attempt to avoid losing market share but often require higher advertising expenditure if the user wants to step out of the shadow of the innovator and often end up just adding to the cost of doing business!